Refund policy
Return Process:
- Please send an email to luminoteethbrand@gmail.com along with a photo of the products you are returning.
- Once approved, we will provide you with a return merchandise authorization number and mailing information.
- Ensure your return is well packaged and meets all the conditions outlined below.
- Clearly mark your order number on the outer packaging of your parcel.
- Use an insured, trackable delivery service to ensure your parcel reaches us safely.
- Send a follow-up email with your tracking information to luminoteethbrand@gmail.com.
Please note: All sale items and promotional items are final sale and cannot be returned or refunded.
Returns Terms and Guidelines:
- All returned items must be unused, unopened, and in their original packaging.
- We are not responsible for return shipping costs.
- Please ensure all returned items are well packaged to avoid damage during shipping.
- Use a trackable, insured service for your protection and to ensure prompt delivery. We are not responsible for items lost or damaged during return transit.
- Returns must be pre-approved - unauthorized returns will not be processed.
30-Day Money-Back Guarantee:
We are confident that LuminoTeeth will give you a brighter, whiter smile. That's why we offer a 30-Day Money-Back Guarantee if you don't see noticeable improvement after using our products as directed.
To qualify for our money-back guarantee:
- Take a photo of your teeth before using the product, including a picture of the unopened product and any included guides (if applicable).
- After completing the product use as directed, take a photo of your teeth and the used product, with any included guides visible.
- Email the before and after photos along with details to luminoteethbrand@gmail.com.
- Your application will be reviewed and processed within 3 business days of submission.
Important Terms:
- Applications must be submitted within 30 days of receiving the product and must include valid date and time stamps.
- Refund amounts will be determined based on the evidence provided, with a minimum partial refund of 25%.
- We reserve the right to reject refund requests that do not meet the criteria or lack sufficient evidence.
- All refund approvals are at the final discretion of management.
Damaged Items:
If you receive a damaged product, please contact us immediately at luminoteethbrand@gmail.com with photos of the damage. We will process a replacement for damaged items.
In cases where alternative resolution is requested, approval from management will be required before processing.
Prices, Payment, and Product Availability:
- Payment is required at the time of order. We will not ship any products until payment is received.
- Shipping and handling costs are not included in the product price unless otherwise stated.
- Ensure the accuracy of your order before purchase - we are not responsible for mistakenly purchased products.
- LuminoTeeth reserves the right to refuse or cancel orders due to technical issues, incorrect pricing, or incomplete billing/shipping information.
- If an order is canceled, we will notify you and issue a refund for any payments received.
For any questions or concerns regarding returns and refunds, please contact us at luminoteethbrand@gmail.com.